Questions tenants ask most
If your question isn't here, call 09-390 3883 — a property manager will talk it through with you in 中文 or English.
What's on the routine inspection checklist?
Your property manager carries out a periodic inspection to make sure the property is being well cared for and any routine repairs get made. The inspection covers:
- The property is being maintained in a clean and tidy condition.
- The grounds are being maintained in a clean and tidy condition.
- The property is not being damaged in any way.
- No more than the number of people specified on the tenancy agreement are living at the property.
- No pets are housed at the property, unless otherwise agreed.
- Any maintenance issues identified can be attended to.
If you disagree with anything stated on the condition report, note it in the appropriate section of the document. You must complete the inspection report and return it within the specified number of days, or the recorded condition is deemed accurate.
I've rented before — what should I expect?
Looking for a new home to rent can be stressful. Our experienced property managers and letting specialists work with you to find a property and make sure the paperwork is completed properly, so problems are minimised and you feel looked after throughout.
This is my first tenancy. Where do I start?
Start by browsing our current listings and booking a viewing. We will explain the application, the bond, what the tenancy agreement commits you to, and what happens at inspections — before you sign anything.
How do I apply for a rental?
Browse the current listings, then submit an online application through our tenancy portal. A property manager will confirm your viewing and talk you through what happens next. You can apply before or after the viewing.
How do I report maintenance?
Contact your property manager directly by phone or email with a description and, where possible, a photo. Urgent items — no hot water, a serious leak, loss of power, anything unsafe — should be phoned through immediately on 09-390 3883.
What are the Healthy Homes standards, and do they apply to me?
They set minimum requirements for heating, insulation, ventilation, moisture ingress and drainage, and draught stopping in rental properties. All rental homes must comply. If something in your rental doesn't meet the standard, tell your property manager.
Can I deal with you in Chinese?
Yes. Our team works in both 中文 and English, for tenants and landlords alike.
Apply online
Found a property you like? Applications are handled through our tenancy portal.